Prolog App support: channels and how to open a ticket

Prolog App support is a solution for those who sign up for the fleet tech's systems and need help with technical and operational challenges, to keep operations as efficient and uninterrupted as possible.

This service starts when Prolog solutions are contracted, with an onboarding process for new users, and continues throughout the relationship with the customer, with assistance from the platform's specialists.

See in more detail how Prolog App support works:

• What technical support services does Prolog App offer?
• How do I reach Prolog App support?
• How does Prolog App support help solve problems?
• What channels are available for Prolog App customer service?

What technical support services does Prolog App offer?

After Prolog App is contracted, the company begins a detailed onboarding process for new users.

This process is led by a team of specialists dedicated to ensuring that those in charge of fleet management are well guided on the best practices for using Prolog solutions.

During this phase, questions about the operational process and the effective use of the features provided by the system are cleared up, seeking a smooth integration into the fleet's existing routine.

In addition, Prolog is committed to offering ongoing technical support, providing a team of specialists Monday to Friday, during business hours.

This team is ready to answer questions or resolve problems that may come up while using the system, ranging from questions about finding a specific feature to the interpretation of the reports generated.

This level of assistance reinforces Prolog App's commitment to the satisfaction and success of its customers, so that they have access to the support they need to use the fleet management solutions effectively and with fewer interruptions to their routine.

How do I reach Prolog App support?

Reaching Prolog App support is a simple process, designed so that users get the assistance they need quickly and efficiently.

Inside the Web tool, you can find the support section and open a ticket with the team to receive assistance.

Another way is support through WhatsApp. Throughout the sign-up and onboarding journey, Prolog will already have reached out to you a few times via WhatsApp, and you can reach support through this channel as well.

Another alternative, also on WhatsApp, is to join our “Efficient fleet management” community (in Portuguese). Besides having Prolog App specialists available in every group, you can also ask other Prolog users for tips.

This flexibility in accessing support ensures that, wherever you are, help is within reach through the available channels.

How does Prolog App support help solve problems?

Prolog App support works on solving problems, ensuring that there is always a specialist available to assist users.

Regardless of the complexity of the question or technical challenge faced, the support team is prepared to offer accurate solutions and guidance.

In situations where the problem calls for specialized technical knowledge, Prolog App support acts promptly, speeding up communication with the technical team responsible.

This type of interaction allows answers and solutions to be provided as quickly as possible, minimizing any potential for interruptions in fleet operations.

What channels are available for Prolog App customer service?

To offer comprehensive and accessible customer service, Prolog App provides multiple contact options and informational resources.

Among the main means of communication is WhatsApp, which offers a quick and direct response, allowing agile interaction between users and the support team.

Email is an option for those who prefer to document their inquiries or need to send more detailed information about their questions or technical problems.

Besides these more direct channels, users have a detailed FAQ and a complete knowledge base available.

These resources are designed to provide immediate answers to the most common questions, as well as step-by-step guidance for using our solutions.

This combination of direct support and self-service allows fleet managers to find solutions and clarification efficiently, regardless of how complex their questions or problems are.

This way, with support to optimize the use of Prolog App in their operations, customers can make better use of the tool's potential and optimize their results.

If you do not use Prolog App yet, just schedule a free demo of the platform with one of our specialists.

In this conversation, you can see how our solutions work, ask your questions and then request a proposal for Prolog App. Fill in this form and wait for your time slot to be scheduled.